We believe the world needs a place where people can exchange their loved goods. We connect people who want to buy and sell things of emotional value through their mobile phones. Mercari has grown to become a leading community-powered marketplace that brings together millions of people every day. We are very honored to be ranked Top 2 Android App of 2017 in Google Play.

Mercari is the marketplace app that makes it easy for anyone to buy and sell goods. Originally launched in Japan in 2013, Mercari rapidly achieved success in its home market before expanding to the US in 2014 and to the UK in early 2017.

Ideation

I worked closely with the product managers, engineers at Mercari, to improve the existing product from Japan, help define what features would address customer problem when they buying and selling on our platform.

Validate

I designed prototypes to validate ideas and assumptions through usability testing, and to help decision making during stakeholder meetings.

Design Execution

I conducted the user interview and testing, facilitated the design sprint, worked with a design system, created user journeys, wireframes, prototypes, design specs and all assets needed for development.

Marketplace is a very competitive market in the UK, on one side we have the tech giants: Ebay, Facebook, Gumtree. On the other side we have Shpock, Vinted, Etsy, Depop… those new marketplace apps that are already established in the market. How we can differentiate ourselves from the competitors? How can we improve the bespoke product from Japan? How can we help our users to buy and sell online?